Agreement 

Just as all customers are required to agree to our terms and conditions, we have decided to set out some areas which we guarantee to all customers as this is only fair.


Uptime 
We always strive for 99% server uptime and on a week to week basis this is achieved very often. We will always work hard to keep the servers available and performing to their highest standard. However as we all know, things do go wrong with machines, rest assured our technical team are on hand to ensure any problems are fixed in the shortest time possible.


Customer Support 
We will always provide the best support possible using methods such as support email, forums, online helpdesk and FAQ archives. We strive to answer all support queries within 10 hours although the vast majority of support requests are currently answered in under an hour.


Data Protection 
We agree never to sell, make public, or distribute your details that we keep with your account records. This information is for internal use and will never leave the company. Please see our privacy policy for more information.


Credit Card Security 
All online purchases are carried out by a third party payment processor with the highest security in place. We never have access to your sensitive payment details and we do not store it in any way, shape or form. Our payments are currently handled by Paypal.com and nochex.com


No Hidden Costs 
We guarantee to charge you the price that you see on the website for our hosting packages with absolutely nothing added. There are no setup fees, admin fees, or other hidden costs that will be added at the latest stage or ordering.